Adriaan Roosen named Senior Vice President of Global Customer Service for Elsevier.
Adriaan has over 20 years of experience in general management, customer service, operations and legal. Prior to joining Elsevier, Adriaan was the Senior Vice President of Customer Service for Quark, Inc., where he was responsible for worldwide customer services operations with call centers and on line support centers in Switzerland, India and Japan, and he vastly improved online customer service and customer satisfaction. His previous experience includes Customer Service leadership positions with Vertis Europe and Modus Media. Gerrit Bos, Executive Vice President of Operations, is thrilled to have Adriaan on board. "I am convinced we found the right high caliber professional, who is very proud to become part of the senior team of Elsevier and will help to bring customer service at Elsevier to the next platform."
Adriaan earned an International Law degree from Tillburg University in The Netherlands.
As the world's leading publisher of science and health information, Elsevier serves more than 30 million scientists, students, and health and information professionals worldwide.
